Return & Refund Policy

At YallaFinish, we want our customers to be satisfied with their purchases. Products may be returned within 14 days from the date of receipt, subject to the following conditions:

• The product must be unused, uninstalled, uncut and returned in its original condition and packaging.
• Products damaged, modified, cut, installed or improperly handled by the customer will not be accepted for return.
• A valid invoice or proof of purchase is required.
• YallaFinish does not provide a standard return transportation or collection service. Customers should arrange the return of eligible products to the location specified by YallaFinish, except where applicable law requires otherwise.
• After inspection and approval of the returned products, the refund will be processed within up to 14 days, except where applicable law requires a shorter period.
• Original delivery or installation charges are non-refundable unless required by applicable law.
• After the initial 14-day return period, YallaFinish may accept or reject a return request at its discretion, without affecting any rights provided to customers by applicable consumer protection laws.
• Products that are defective or were received damaged will be handled separately in accordance with applicable consumer protection laws.

Defective products or products received damaged

Standard return conditions do not limit your statutory rights for defective products or products received damaged. Egypt’s Consumer Protection Agency provides a separate return or replacement framework for defective goods within 30 days of receipt. Qualifying claims are handled without additional cost to the customer and within the legally required time limits.

By completing a purchase from YallaFinish, the customer acknowledges having read and accepted this Return & Refund Policy.

Consumer Protection Agency return and replacement guidance

Policy version: 2026-09-17-v1